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We are grateful to you for trusting our brand and purchasing service from our Website www.helpmybiz.in (hereinafter referred to as “Helpmybiz”). Please read the refund policy and the Helpmybiz terms and conditions carefully as they will give you important information and guidelines about your rights and obligations as our customer, with respect to any purchase of service we provide to you.
We make every effort to provide the service to you as per the specifications and timelines mentioned against each service or product purchased by you from Helpmybiz, however if, due to any reason beyond our control, we are unable to provide to you the service you purchased from us, then you shall be entitled to get refund which shall be subject on the following conditions:
1. Refunds can be initiated when there is a clear visible deficiency with the service from the assigned expert. Customers can apply through email for the request for refund to firstname.lastname@example.org .
2. In the event a customer has paid for a service and then requests for a refund only because there was a change in mind, Refund cannot be provided for earned fee because resources and man hours spent on delivering the service are non-returnable in nature.
3. Refund requests shall not be granted after the work has been shared with you in the event of change of mind by the customer. However, we shall give you the option of using the amount paid by you, for an alternative service in Helpmybiz amounting to the same value excluding any Government fees.
4. Refund shall not be granted if any documents or any processing are pending from the client in the event of change in mind of the customer.
5. If the request for a refund has been raised within 24 hours after the purchase of a service and the refund request has been intimated and indicated via email email@example.com then, such refund request shall be granted and customer will be entitled to get 100% refund.
6. If the request for a refund has been raised within 15 days after purchase of service and the same has been intimated through any communication stating that the work has been completed by the assigned expert, such refund shall be deemed invalid.
7. Refund shall not be granted if any money is paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. Under any circumstance, Helpmybiz shall be liable to refund only up to the Consultancy fee paid by the client on the basis above mentioned terms & conditions.
8. Refund shall be granted if the assigned expert fails to communicate with the customer within 7 working days after receiving the payment for service.
9. No refund shall be entitled by the customer if the service has been completed by the assigned expert within the stipulated time.
10. Refund shall be granted if any expert provided the wrong information or provided the wrong service up to consultancy fees which has been paid by the customer
If the request for the refund has been approved by Helpmybiz, the same shall be processed and intimated to you via email to the customer by the Escalation Department. This refund process could take a minimum of 10 (Ten) business days to process and shall be credited to your bank account accordingly. We shall handle the refund process with care and ensure that the money spent by you is returned to you at the earliest.
Helpmybiz.in has the discretion to amend these refund policies at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review these refund policies periodically and become aware of such amendments.
TOPFINPRO SERVICES PRIVATE LIMITED
5, 2nd Floor, Raja Subodh Mullick Square Rd, Bowbazar, Kolkata, West Bengal 700013
Land line: Mobile:180018009788